Refund Policy
Last updated: 26 August 2026
1. Overview
We want you to buy with confidence. Refunds are available for unused eSIMs that have not been activated on a device.
2. Eligible refunds
You may request a refund if your eSIM has not been installed or activated and you contact us within 14 days of purchase with your order email.
3. How to request
Sign in to your account and submit a refund request, or email orders@fasttrackesim.com from the address used at checkout. Include your order email and, if available, your order access link. We will confirm eligibility and process approved refunds to the original payment method.
4. Processing time
Approved refunds are initiated within 5 business days. Your bank or PayPal may take additional time to show the credit.
5. Contact
Refund questions: orders@fasttrackesim.com
6. Non-refundable cases
Refunds are generally not available when:
- The eSIM has been installed or activated on a device
- The validity period has started and data has been consumed
- The issue is caused by an incompatible or locked device
- Top-up purchases applied to an already active eSIM