Frequently asked questions
Does this eSIM work at Bangkok airport?+
Usually yes — BKK and DMK are typically within partner network coverage. Actual availability and speeds depend on location, network load, and your device.
When should I install the eSIM?+
You can install before your flight or at the airport. Data starts when the eSIM connects to the network.
Can I use WhatsApp and Line?+
Yes. This is a data-only eSIM on Thai networks — messaging apps work normally.
What if my phone doesn't support eSIM?+
Use our compatibility checker. Your device must be unlocked and eSIM-capable.
Can I get a refund?+
Unused eSIMs can be refunded before activation. Contact support with your order email.